Refunds and returns

Our 30-day money-back guarantee

If Slim Coffee Booster isn't right for you, contact us within 30 days of delivery and we'll arrange a refund or a replacement — your choice. You can have opened and tried the product; that's the point of the guarantee.

How to request it

1. Email us through the contact page with your order reference and the email you ordered with.
2. Tell us whether you'd prefer a refund or a replacement.
3. We'll reply with return instructions where a return is needed.
4. Approved refunds are returned to your original payment method, usually within 5–10 business days of us receiving the return or approving the request.

Damaged or incorrect deliveries

If your order arrives damaged, incomplete or incorrect, email us within 7 days of delivery with a photo. We'll replace it at our cost — no return needed in most cases.

Cancelling an order

Orders can be cancelled for a full refund any time before they're dispatched. Because we pack quickly, please email us as soon as possible. Once a parcel has shipped, the 30-day guarantee applies instead.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Return shipping

Where a return is required for a change-of-mind refund, return postage is the customer's responsibility. For faulty, damaged or incorrect items, we cover it.